Terms & Conditions

Élite Pilot Solutions TERMS & CONDITIONS

These Terms & Conditions, (together with the information and policies contained in the “Customer Rights” pages on the website and any other documents referred to in these terms & conditions) (“Terms & Conditions”) set out the legal terms that apply to your use of our website elitepilotsolutions.com, any of its sub-domains and any other websites operated by us or on our behalf by the partners and any mobile device application or desktop application developed by us or on our behalf (together, the “Websites” and “Website” being a reference to any one of them) and the other services that we provide (the “Services”). Please read these Terms & Conditions carefully and make sure that you understand them before using the Services. Please note that by using our Websites & Services, you agree to be bound by these Terms & Conditions. If you do not accept these Terms & Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms & Conditions.

Understanding these Terms & Conditions

When certain words and phrases are used in these Terms & Conditions, they have specific meanings (these are known as ‘defined terms’). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms & Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks). When we refer to “we”, “us” or “our”, we mean Élite Pilot Solutions. Where we refer to “you” or “your” we mean you, the person using the Services. Where we refer to “partners” or “our partners” we mean the third party effectively providing the training, program, course, and/or service that we have selected for you. We have used headings to help you understand these Terms & Conditions and to easily locate information. These Terms & Conditions are also available in the Italian language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the sale of the courses, so we recommend that you print or save a copy of these Terms & Conditions for your records (but please note that we may amend these Terms & Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).

About Élite Pilot Solutions

We are Élite Pilot Solutions and we operate the Website. We are a company registered in the Czech Republic and our registered office is at Lididcká 700/19, 602 00, Brno, CZ (ICO 09469354). We provide the Services to you through the Website. Further details of the Services we provide are set out in section 3 below. When you purchase products using the Website, you are purchasing them from the third-party retailers (“Partner(s)”) providing the final service, course, program, training, etc. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner. We are acting as agents on behalf of the Partners, which are the principals. You are not purchasing the products from us. We are authorized by the relevant Partners to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us. Further details about the products, the Partners, and the contract between you and the Partners in relation to your purchase of the products are set out in sections 5, 6, and 7 below.

Our services

The Services we offer allow you to search through the Website and purchase products from a large number of Professional Authorised Training Organizations (ATOs) worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of the products and providing you with customer service assistance without charge. However, as stated above, the contract for the purchase of the products is between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for selling the products to you. Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us. We may make a charge for these services which will be invoiced and prior to your purchase of the products. Your contract with us is concluded once the chosen training or service from our partner has been started by you.

Our liability to you in relation to the services

If in providing the Services to you, we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms & Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services. We do not in any way exclude or limit our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability which cannot be limited by law.

Modules, Courses, Programs & Services Offered

We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete, or error-free. Please contact our Customer Service Advisors if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer’s display of the images accurately reflects the true color of the products. We do not allow Partners to offer flawed items or products of lower quality than the corresponding market standards for sale on the Website. If an item you have ordered is not as described, is flawed or of a lower quality, you can contact us and we will liaise with the Partner on your behalf. Once the parties and the relevant Partner agrees, within the established dates, you will receive a full refund of the purchased product, or alternatively, a discount, replacement, or repair for the item where possible, agreed on a case by case basis by the partner and/or Training Organization providing the final service. We will not refund you any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned). As a consumer, you have legal rights in relation to products that are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights. The products sold by the Partners are supplied for your use only. You agree that you will not use the products for any commercial, business, or re-sale purposes. Neither we nor the Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.

Élite Pilot Solution partners

As explained above, the contract for the purchase of the products is between you and the relevant Partner. We are acting as agents and are authorized by the relevant Partner to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products directly from us. We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies. If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner on your behalf to try and resolve the issue. Further information about the Partners and the products they offer is available on our website.

Formation of the contract between you and the Partner(s)

The identity of the Partner is shown on the order confirmation page when you place an order. When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgment for information purposes and it does not constitute acceptance of your order by the Partner. The contract between you and the Partner in relation to the products will not be formed until we have checked that the Partner accepts your order. If your order is accepted, we will send you a confirmation email, which concludes the contract between you and the Partner. The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and the Partner (please see section 10 below for further information on your rights to cancel the contract). Only those products listed in the dispatch confirmation email are included in the contract between you and the Partner.

Pricing and availability

Whilst we try and ensure that all details, descriptions, and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, your order will be treated as canceled. Refunds are processed by our partners if claimed within 14 days from order placement and no services have been yet used. If you’ve already paid for a product or service and you cancel, upon agreement, you will receive a full refund within the next 14 working days. If you are viewing the Website from the CZ or a country in the EU and/or the USA, the product prices advertised on the Website from Partners located within the EU and USA are inclusive of the VAT charged by the relevant Partner. Extra delivery costs are not included in the prices and will be charged in addition. The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address. Please see the “Shipping Information” section of our partner. If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. If they are not included, neither we nor the Partner have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Your local customs office could provide further information and a “landed cost estimate”. For EUROPEAN and US customers, Élite Pilot Solutions does not collect sales or use tax in all states. Élite Pilot Solutions does not collect use tax for international purchases. For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. Many states require customers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. For more details, please contact your respective taxing authorities.

Orders, prices and payments

The steps you need to take to place an order are explained on our website. By placing an order through our channels, you are offering to purchase the products from the relevant Partner (and not directly from us). Your order for the products is subject to these Terms & Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Partner. After entering into the contract for the products with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain with the Partner and/or Élite Pilot Solutions (as applicable) until it is delivered to you in the form specified when you placed your order. To order products you must possess a valid credit or debit card (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds in the account to cover the cost of your order. The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order on each page of the order process as you are responsible for ensuring that the information you provide is accurate (e.g. the correct product. Refunds are processed by our partners if claimed within 14 days from order placement and no services have been yet used. Refunds may take up to 14 days to be returned to the payment method used while purchasing/ processing the payment on the websites related. Please refer to their Terms & Conditions, which apply to our customers from the moment a payment is processed.

Payment

Please see the “Which payment methods do you accept?” section of our FAQs for details of our available payment methods. When you submit your order, we carry out a standard pre-authorization check on your payment card on behalf of the relevant Partner, and products will not be dispatched until the details you have provided are verified. For information on when your payment will be debited from your account please see the “When will my card be charged?” section in our FAQs. Once we have verified your payment details and the Partner has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue. We reserve the right not to submit your order to the Partner, and the Partner reserve the right not to accept your order, if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria.

Our website

This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.

Access to the Website

The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and that they comply with them. Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent. We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period. When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures, and other communications that we send to you electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement that same communications be in writing.

Your conduct

You must not use the Website in any way that causes or is likely to cause, the Website or access to it to be interrupted, damaged, or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only. You must not use the Website for any of the following: In any way that breaches any applicable local, national, or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene, or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy, or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”. To cause harm, annoyance, inconvenience, or needless anxiety to any person. Breaching these provisions would constitute a criminal offense under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions and/or any Third Party Products and Services’ terms and conditions, you will indemnify us in full against all costs, expenses, liabilities, damages, and losses (excluding any indirect, incidental, or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.

Third Party Products and Services on the Website

The Website may contain services and/or products (including add-ons and applications) offered by third parties other than our Partners (the “Third Party Products and Services”). Your use of these Third Party Products and Services may be subject to additional terms and conditions which we recommend you review before first using such Third Party Products and Services and continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserve the right to suspend, withdraw, terminate, and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third Party Products and Services’ terms and conditions. Use of Third Party Products and Services is entirely at your own risk. We make no guarantee that any or all features of the Websites, Services, or Third Party Products and Services will work on any particular device.

Linking

We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay. Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Our liability in relation to the Website

We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties, or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date, or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to the Website, or any content on it, whether express or implied. We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website. Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. We do not in any way exclude or limit our liability for 1. death or personal injury caused by our negligence; 2. fraud or fraudulent misrepresentation; 3. any other liability which cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you (as set out in section 4) and the Partners’ supply of the products to you.

Privacy Policy

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

Intellectual property, software and content

We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software including the presentation and compilation of the same) (“Content”). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights, and database rights laws. All such rights are reserved. You must not systematically extract and/or re-utilize parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent. However, except where expressly stated to the contrary, all persons (including their names and images), third party trademarks, trade names, service marks, images, and video, copyrighted work, logos, and locations of third party companies, featured on elitepilotsolutions.com website, and/or any associated socials network, are in no way owned by us. Any trademarks/names featured on the Website and socials network are owned by and belong to the respective trademark owners/companies. We urge all copyright owners, to recognize that material contained within this site and all the associated socials networks are located somewhere else on the web and not hosted on servers owned by the Élite Pilot Solutions Group. If a video or any other content is violating copyright and you want us to remove that video/content, please let us know by Contacting Us.

Ethical sourcing policy

As a reputable and trusted agency, Élite Pilot Solutions is committed to offering its customers high-quality products, and we recognize our obligation to ensure that all Partners and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment that protects their employees’ health and safety and basic human rights. All Partners and other suppliers are expected to comply with their national employment laws and regulations with particular regard to a minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment. We will never knowingly allow a Partner to offer its products on the Website if such products are sourced from countries that are in breach of these principles. We also look to the Partners and other suppliers to instill these principles when dealing with their own supplier base. Because of the sometimes complex nature of the Partners and other suppliers’ supply chains, it is not always possible to monitor and control the conditions of each individual involved in the production of the products. However, as we continue to grow, we recognize the importance of being proactive and doing everything within our power to support the rights of those involved in performing duties.

Governing law and jurisdiction

Anything related to your order, use of the Websites, or these Terms & Conditions are governed by Italian law. The courts of Italy shall have exclusive jurisdiction over any dispute or claim relating to these Terms & Conditions.

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